FAQ

General

What is Atmendo?

Atmendo is a platform that brings together courses and classes across different fields, connecting participants with instructors and trainers. You can find and purchase a suitable course, view class schedules, and manage your bookings and payments in one place. Courses and classes are organised and delivered by their respective providers.

Which courses are right for me?

Choose a course that matches your interests, experience, and goals. Before booking, review the course description, participation requirements, schedule, and location or online format. If you are unsure whether a course is suitable for you, contact the instructor using the contact details provided.

Learning Sessions

What are classes?

A class is an individual session with an instructor or trainer at a scheduled time. Classes can be individual or group-based and take place in person or online. A course may include one or more classes. The course description sets out their number, schedule, and format.

How can I join a class?

Create an Atmendo account or sign in, choose a course, and review its schedule, price, and participation terms. Once you have completed your booking and payment, you can view the purchased course and its classes in your account. To book for your child, add them to your account and select them as the participant during checkout.

What happens if I cannot attend a class?

Report your absence through your Atmendo account as early as possible. Reporting an absence does not, by itself, reschedule the class, cancel a subscription, or automatically entitle you to a refund. Review the applicable cancellation and refund terms before purchasing a course. If you need clarification, contact the instructor.

Pricing and Payment

How much do courses cost?

Each course provider sets their own prices. The course listing explains the price and what it covers: a single class, a package of classes, a fixed period, or a subscription. Before paying, check whether the payment is one-off or recurring and whether the subscription renews automatically.

What payment methods are available?

You can pay for courses online using the payment methods offered at checkout. Payments are processed by Stripe. Payments on Atmendo are made in euros (EUR).

Responsibility and Complaints

Who is responsible for the quality of a course?

The provider named in the course listing is responsible for the course content, quality, safety, and delivery. Atmendo provides the platform for purchasing courses and managing bookings and payments. A course being listed on Atmendo does not, by itself, confirm the instructor’s qualifications or certify the quality of the course.

What should I do if I have a complaint about a course?

Contact the course provider first, explain the problem, and state the resolution you would like. If you do not receive a response, or your concern relates to a payment or refund, contact Atmendo support. Include the course and purchase details, along with any previous correspondence. Atmendo will review the matter within its remit and explain the next steps.